Shipping
What shipping methods do you offer?
STANDARD SHIPPING CHAPTER:
SwissPost shipping (2-3 business days) -- FREE (No Duties & Taxes)
STANDARD SHIPPING EU:
DHL shipping (2-4 business days): 4.90 EUR (No Duties & Taxes)
INTERNATIONAL EXPRESS
DHL or FedEx Express shipping (3-5 business days) 20 USD Transit times may be affected in the case of local customs delays. Duties & Taxes may appear depending on destination.
How long will it take for my order to arrive?
Need help?
Our customer service team is here to answer your questions and we love hearing about your Miharo experience
When will my order ship?
We strive to process and dispatch all orders within 24 to 48 hours of purchase. However, during busy sales periods and holiday seasons, the processing time may be extended to 72 hours due to high order volumes.
How can I track my order?
Once your order has been shipped, you will receive an email from us with a tracking number. You can use this tracking number to monitor your package's journey to your doorstep.
Duties and taxes
No Duties & Taxes on Shipments Within the EU or Switzerland.
Orders outside of Switzerland and the EU may be subject to VAT, other taxes, and import duties once it reaches your country. MIHARO ships international orders with duties and taxes unpaid and does not collect VAT, other taxes, or import duties. You are responsible for any customs fees, duties, or taxes on international shipments. We recommend checking with your local customs office before placing your order to understand any applicable rules.
If a parcel is rejected on arrival what will the process be?
If your shipment is rejected due to unpaid VAT and/or import duties, it will be returned to our warehouse, and we will refund you the amount paid, minus the original shipping cost.
Can I change my order?
If you need to make changes to your order, please contact us at info@shopmiharo.com for further assistance.
How long will it take for me to get my order?
The delivery time varies depending on the shipping method chosen, ranging from 2 to 5 business days.
How do I check on my order status?
You can check your order status by using the tracking number provided in the email we send once your order has shipped.
My parcel is taking longer than the estimated delivery time, what should I do?
If your parcel is delayed beyond the estimated delivery time, please contact us for assistance.
My package is lost, what should I do?
If your package is lost, please contact us, and we will assist you in resolving the issue.
How do I use a promo code or store credit code?
You can use a promo code or store credit code during the checkout process by entering the code in the designated field provided.
What can I do if the promo code or store credit isn’t working?
If you encounter issues with a promo code or store credit, please reach out to us for assistance.
Are address changes possible after your order has been confirmed?
Address changes may be possible if you contact us immediately after placing your order. Please email us to request an address change, and we will do our best to accommodate your request.
